Terms and Conditions for Guided City Tours by Bike

§ 1 Services
The contractual services result from the confirmed registration, order confirmation and from the underlying advertisement on the website or on the flyer. Subsidiary agreements that change the scope of the contractual services require written confirmation by frankfurtbiketour.com.

§ 2 City tours
In the case of guided bike tours, exact adherence to the route and schedule cannot be guaranteed. frankfurtbiketour.com reserves the right to change the route or change the program due to road closures, construction sites or similar. The participant will be informed immediately by frankfurtbiketour.com, but the guide can also make changes on site if the event has to be adapted to local conditions. The tours are carried out in all weather conditions, provided that the safety of the participants is not endangered. Bike tours may be possible in bad weather, e.g. B. can be replaced by a city tour on foot.

§ 3 Cancellation, rebooking and withdrawal
In the case of extra tours, the customer can withdraw from the contract before the start of the service. There are no costs for cancellations or rebookings up to 28 days before the tour date. After that, the following fees apply:

     From the 28th to the 15th day before the appointment: 25%
     From the 14th to the 4th day before the appointment: 50%
     From the 3rd day before the appointment: 90%

If necessary, e.g. B. in very bad weather, frankfurtbiketour.com can offer the customer a free rebooking or a free cancellation.
If only individual participants (max. 10% of the total number of participants) cancel, e.g. due to illness, no cancellation fee will be charged if we are informed of the new number of participants by email up to 24 hours before the event. Special arrangement for bad weather: In the event of persistent and heavy rain, we offer a city tour instead of the bike tour, or we can find another date with the group at short notice.

§ 4 Security
Participation is at your own risk. The participant must absolutely observe the road traffic regulations (StVO) on guided bicycle tours. frankfurtbiketour.com is not liable for damage caused by gross negligence or intentionally. Before starting the tour, the participant must assess for himself whether participation is compatible with his physical condition.

§ 5 Limitation of Liability
frankfurtbiketour.com is not liable for damage caused by hidden defects or material defects on the rental bikes. The participant has to convince himself of the operational safety of the rental bike before starting the journey.

§ 6 Notice of Defects
If the service is inadequate, the participant can request remedy. In this case, the participant is obliged to report any defects immediately to the guide or to the telephone number given below. frankfurtbiketour.com can refuse to remedy the situation if it requires a disproportionate effort. If the notification of defects is omitted culpably, claims of the participant or the customer can be omitted in whole or in part.

§ 7 data protection
The personal data that the participant makes available to frankfurtbiketour.com is processed and used electronically to the extent that it is required for the execution of the contract and for customer service. frankfurtbiketour.com undertakes to comply with the provisions of the Federal Data Protection Act when collecting, processing and using personal data.

Bike Rental Terms and Conditions

§ 8 Handing Over the Rental Items
The lessor undertakes to make the rented items available to the lessee in perfect technical condition. With his signature, the lessee confirms receipt of the rental items in a technically perfect and undamaged condition. The renter must identify himself with a valid personal document. He agrees to the collection of necessary personal data.

§ 9 Terms of Payment
The rental price is to be paid upon signing the rental agreement. The current tariff list applies.

§ 10 Reservation and extension of the rental period
Reserved bicycles can be canceled free of charge up to 24 hours before the start of the rental. An extension of the rental period must be communicated to the landlord before the end of the agreed rental period.

§ 11 Cancellation, rebooking and withdrawal
The customer can withdraw from a bicycle or e-bike rental for a rental period of less than 8 days at any time without any costs. In the case of a rental period of more than 8 days, the customer can also withdraw from the contract before the start of the service. There are no costs for cancellations up to 15 days before the start of the rental period. After that, the following fees apply:

     14 days to 2 days before the start of the rental period 50% of the rental price

     1 day and no show 100% of the rental price

§ 12 Use of the rental items
With his signature, the renter declares that he has mastered the bicycle and knows the rules of the Road Traffic Act and is responsible for compliance with them. Use off the beaten track, for sporting competitions or sub-renting the rental items are prohibited without the written consent of frankfurtbiketour.com. The renter undertakes to secure the rented items against theft. While the rented item is not being used, it must be locked to fixed objects such as bicycle brackets, masts, etc. using a lock provided by frankfurtbiketour.com. In the event of loss, he is liable to the amount of the replacement value of the rented item, whereby the theft must be reported to the police.

§ 13 Limitation of Liability
The lessor is liable for personal injury and property damage to a limited extent if this damage was caused by clearly culpable or grossly negligent behavior on the part of the lessor. Claims must be reported to the landlord immediately, but no later than upon return. Exclusion of liability applies in the event of hidden defects or material defects. The lessor is not liable for damage to the rental property.

§ 14 Customer liability for damage incurred
The renter undertakes to return the bike in perfect condition. The renter is liable for damage caused to the bicycle or the bicycle lock in the amount of the repair costs. Claims must be asserted by the lessor immediately upon return of the bicycle. Repairs to the rental items are generally carried out by frankfurtbiketour.com. The renter is therefore not entitled to carry out repairs himself or have them carried out by third parties without the consent of frankfurtbiketour.com.

§ 15 Accidents
If the lessee is involved in a traffic accident, he must in any case call the police to the scene of the accident and have them give him the accident number. He must inform the lessor of this and other information about the course of the accident.

§ 16 Other Provisions
In the relationship between the customer and frankfurtbiketour.com, the law of the Federal Republic of Germany applies exclusively. Place of jurisdiction and place of performance is Frankfurt am Main. The legal ineffectiveness of individual parts of these general terms and conditions does not affect the validity of the remaining provisions.

Terms and Conditions for Company Outings, Events and Incentives

§ 1. Subject and Validity
§ 1.1 The following terms and conditions form the basis of all contracts that Zimmermann Touristik KG concludes with clients (customers).
§ 1.2 The following general terms and conditions are also the basis for all contracts that relate to our order or our purchase of services and goods from other companies or other contractors (suppliers).
§ 1.3 Deviations or additions by the customer or supplier regarding the general terms and conditions are only effective with our express written confirmation.

§ 2. Registration and confirmation
§ 2.1 A service from Zimmermann Touristik KG can be booked in writing or verbally. The client assures that he is acting in his own name as well as in the name of all participants listed in the registration.
§ 2.2 The contract is only concluded with the written acceptance = confirmation by Zimmermann Touristik KG or by a down payment by the client.
§ 2.3 Subsequent changes to the content of the contract are only binding if they are agreed in writing or, in the case of an exceptional verbal agreement, if they are confirmed in writing within 10 days.

§ 3. Terms of payment
§ 3.1 Our invoices for services rendered are payable immediately upon receipt.
§ 3.2 Upon receipt of the confirmation, a down payment is due, which you can see from the corresponding down payment invoice. The balance payment has until late. 21 days before the start of the event without being asked.
§ 3.3 A remaining amount is due until the start of the service or until receipt of the final invoice prepared by terranova. In the event of late payment, Zimmermann Touristik KG is entitled to demand default interest of 8% p.a.

§ 4. Advice, development work, implementation
§ 4.1 The first offer made by Zimmermann Touristik KG within the scope of this business relationship is non-binding and free of charge. For other offers, Zimmermann Touristik KG can charge a processing or concept fee, the amount of which depends on the respective scope of the offer or the effort involved in preparing it.
§ 4.2 The scope of the contractual services results from the respective service description in our offer, the general information from our freely accessible offers and from the corresponding information in the booking confirmation.
§ 4.3 Program proposals and concepts remain our intellectual property.They may not be passed on to third parties or used, even in part, without our written consent.

§ 4.4 Orders placed by the customer include Zimmermann Touristik KG's power of attorney to conclude contracts with third parties to the extent customary in the industry.The resulting third-party costs will be invoiced accordingly.

§ 5. Service and price changes

§ 5.1 In the event of a reduction or increase in the number of participants, we reserve the right to adjust the price.The customer must notify Zimmermann Touristik KG of the number of participants no later than 10 working days before the start of the event.The number of participants registered up to that point remains payable.The cancellation period of other service providers (e.g. accommodation providers, etc.) remains unaffected by this regulation and may lead to further costs that will be charged to the client.

§ 5.2 Deviations of individual contractual services from the contractually agreed content of the contract, which occur after the conclusion of the contract and were not brought about by Zimmermann Touristik KG against good faith, are permitted as long as the deviations are not significant and do not affect the overall design of the offer made.

§ 5.3 Any additional services booked at short notice that have not been confirmed in writing by Zimmermann Touristik KG will be invoiced to the customer after the end of the event.

§ 5.4 If the service begins later than four months after the conclusion of the contract, Zimmermann Touristik KG is entitled to increase the price if it is based on circumstances that only occurred after the conclusion of the contract and were not foreseeable.The price increase must be kept within the changed circumstances.For events abroad (non-EU), the prices stated in the offer apply for a maximum of 7 days due to possible currency fluctuations.The final event prices will be adjusted according to possible currency fluctuations of the foreign currency compared to the EURO.If fixed transport tariffs, fees, entrance fees or taxes change, the prices can be adjusted at any time.

§ 6. Warranty/Obligations of Zimmermann Touristik KG

§ 6.1 We guarantee that the order placed with us will be carried out in accordance with the order.

§ 6.2 If there are defects in the service, Zimmermann Touristik KG is obliged to work towards the service provider to remedy the defect within the scope of what is reasonable in commercial business operations.In the event of unreasonable cost burdens, Zimmermann Touristik KG is entitled to make the impact on the service providers dependent on the customer sharing up to half of the costs incurred.The contractual partner must assert warranty claims within one month after the contractual service has been provided to Zimmermann Touristik KG.

§ 6.3 A guarantee for success and/or enjoyment of the event is excluded.

§ 7. Withdrawal by Zimmermann Touristik KG
Zimmermann Touristik KG has the right to withdraw from the contract
§ 7.1 without observing a deadline if the contractual partner does not meet his payment obligations within the existing business relationship on time or does not comply with the agreed contractual conditions. In the event of a withdrawal for which the customer is responsible, he must compensate Zimmermann Touristik KG for the damage incurred as a result.
§ 7.2 without observing a deadline if the customer disrupts the execution of the event or trip, despite a warning, or if he behaves in breach of contract to such an extent that the immediate cancellation of the contract is justified. In these cases, advance payments or fees already paid will, of course, be refunded immediately, less a fee for any services already rendered. Claims going beyond this, in particular claims for damages, do not exist for the customer. Zimmermann Touristik KG reserves the right to higher compensation due to different cancellation fees of the involved service providers. We will be happy to provide you with information in this regard on request.
§ 7.3 without notice in cases of force majeure, strikes, unrest, natural disasters, epidemics, sovereign orders or fundamental political changes.

§ 8. Withdrawal by the customer
§ 8.1 The customer can withdraw at any time before the start of the service by means of a written declaration. The receipt of the declaration of withdrawal by Zimmermann Touristik KG is decisive.
§ 8.2 Up to the start of the event, the client can be replaced by a third party in carrying out the booked event. Any additional costs incurred as a result shall be borne by the client. Zimmermann Touristik KG can object to the change in the person(s) of the contractual partner(s) if these are not sufficient for the events in question or conflict with legal regulations or official orders.
§ 8.3 Rebookings are considered withdrawal with subsequent new registration. In the event of withdrawal, Zimmermann Touristik KG is entitled to charge a lump-sum compensation as a processing fee. This lump-sum compensation depends on the amount of the order and the date of receipt of the declaration of withdrawal before the start of the service at Zimmermann Touristik KG. It is calculated according to the following percentages:
In the event of cancellation by…

     40% of the order value up to the 40th day before the start of the event
     60% of the order value up to the 20th day before the start of the event
     80% of the order value up to the 3rd day before the start of the event
     100% of the order value from the 3rd day before the start of the event

Zimmermann Touristik KG reserves the right to higher compensation due to different cancellation fees of the involved service providers. We will be happy to provide you with information in this regard on request. We expressly reserve the right to higher compensation in the form of an empty bed fee, artists' fees, cancellation fees for other services ordered, telephone and fax costs, etc.

§ 9. Liability of the organizer

§ 9.1 We are liable within the scope of the duty of care of a prudent businessman for:
-conscientious event preparation and execution;
-the careful selection and monitoring of service providers;
- the accuracy of the service descriptions according to the offer, unless we have declared a change before the contract is concluded;
- the proper provision of the contractually agreed services.

§ 9.2 We are liable for the fault of the persons entrusted with the provision of services.

§ 9.3 If scheduled air transport is provided as part of an event or in addition to this and you are issued with a corresponding ticket for this purpose, we will provide third-party services insofar as you have been expressly informed of this in the offer and the confirmation. We are therefore not liable for the provision itself. Any liability in this case is governed by the transport regulations of these companies, to which you will be expressly referred and which will be made available to you on request.

§ 9.4 Participation in our events is at your own risk. In this respect, we are only liable for intent and gross negligence.

§ 10. Limitation of Liability
§ 10.1 The liability of Zimmermann Touristik KG for damage is limited to three times the event price, provided that damage to the contractual partner was not caused intentionally or through gross negligence or Zimmermann Touristik KG is solely responsible due to the fault of a service provider commissioned by it.
§ 10.2 There is no liability for burglary or theft. The participant is liable for any damage caused by the items he or she is carrying. There is no liability for items brought by participants.
§ 10.4 All replacement services expire 6 months after the contractually agreed end of the event.

§ 11. Duty to cooperate/damage caused by participants
§ 11.1 The customer and all other persons registered through him are obliged to cooperate within the framework of the statutory provisions in the event of service disruptions in order to avoid § or minimize any damage. The customer and all persons participating in the event are particularly obliged to notify Zimmermann Touristik KG in writing of his/her complaints immediately, but no later than 14 days after the end of the booked event. If the customer culpably fails to report a defect, a claim for a reduction in price and compensation for damages does not arise.
§ 11.2 The training, management and managerial staff must be obeyed. A detailed instruction in material handling can be part of each event, if this is necessary.
§ 11.3 The customer must inform all persons registered through him of the content of these general terms and conditions, in particular § 9, 9.4, before the start of the event.
§ 11.4 If the customer causes damage to objects/buildings/vehicles of Zimmermann Touristik KG or objects/buildings/vehicles of the partners commissioned for an event in connection with this event, the customer is liable for their restoration/damage repair /Cleaning.

§ 12. Insurance
§ 12.1 The participants are responsible for their own insurance cover. We expressly recommend taking out travel cancellation insurance, for example for events abroad. This insurance can be taken out through Zimmermann Touristik KG.

§ 13. General
We reserve the right to correct spelling, printing and calculation errors up to the start of the service. Verbal ancillary agreements are ineffective; only agreements confirmed in writing are effective. The invalidity of individual provisions of the contract, including these terms and conditions, does not result in the invalidity of the entire contract.

§ 14. Jurisdiction and place of performance
Place of jurisdiction for both parties is Offenbach am Main.

Only valid for travel from January 01, 2023. |

frankfurtbiketour.com is a brand of
Zimmermann Touristik KG
Rudolf-Diesel-Str. 3a in 63322 Rödermark Tel.: +49-69-69 30 54 Fax: +49-69-69 34 98 Mail: info@terranova-touristik.de
www.frankfurtbiketour.com
www.terranova-touristik.de

These travel conditions regulate the cooperation between you and us and the rare case of a deviating reservation or execution of the trip.