Terms and Conditions for Guided City Tours by Bike

§ 1 Services
The contractual services result from the confirmed registration, the order confirmation, and the underlying description on the website or flyer. Side agreements that change the scope of the contractual services require written confirmation by frankfurtbiketour.com.

§ 2 City Tours
For guided bike tours, exact adherence to the route and schedule cannot be guaranteed. frankfurtbiketour.com reserves the right to change the route due to closures, construction sites, or similar circumstances, or to rearrange the program. The participant will be informed immediately by frankfurtbiketour.com; however, the guide may also make changes on-site if the event must be adapted to local conditions. Tours take place in all weather conditions unless participant safety is at risk. Bike tours may be replaced by a walking city tour in case of bad weather.

§ 3 Cancellation, Rebooking, and Withdrawal
The customer may withdraw from the contract for special tours before the service begins. In case of cancellation or rebooking up to the 28th day before the tour date, no costs are incurred. Afterwards, the following fees apply:

• From the 28th to the 15th day before the date: 25%

• From the 14th to the 4th day before the date: 50%

• From the 3rd day before the date: 90%

If necessary, e.g., in very bad weather, frankfurtbiketour.com may offer the customer a free rebooking or free withdrawal.
If only individual participants (max. 10% of the total number of participants) cancel, e.g., due to illness, no cancellation fee will be charged if the new number of participants is reported by e-mail at least 24 hours before the event. Special bad-weather provision: In case of persistent and heavy rain, we offer a city tour on foot instead of a bike tour, or we will find another date with the group on short notice.

§ 4 Safety
Participation is at your own risk. Participants must strictly observe traffic regulations (StVO) on guided bike tours. frankfurtbiketour.com is not liable for damages caused by gross negligence or intent. Participants must assess for themselves whether their physical condition allows participation.

§ 5 Limitation of Liability
frankfurtbiketour.com is not liable for damages caused by hidden defects or material defects in rental bikes. Participants must check the operational safety of the rental bike before starting the tour.

§ 6 Notification of Defects
If the service is provided defectively, the participant may request a remedy. The participant is obliged to report any defects immediately to the guide or by the telephone number provided below. frankfurtbiketour.com may refuse to remedy defects if it requires disproportionate effort. If the defect is not reported through the participant’s fault, claims may be partially or fully forfeited.

§ 7 Data Protection
Personal data provided to frankfurtbiketour.com will be electronically processed and used as far as required for contract execution and customer service. frankfurtbiketour.com commits to comply with the Federal Data Protection Act when collecting, processing, and using personal data.

Bike Rental Terms and Conditions

§ 8 Handover of Rental Items
The lessor undertakes to provide the rental items in proper technical condition. The renter confirms receipt of the rental items in technically flawless and undamaged condition with their signature. The renter must present a valid ID. The renter agrees to the recording of necessary personal data.

§ 9 Payment Terms
The rental price is due upon signing the rental contract. The current price list applies.

§ 10 Reservation and Extension of Rental Period
Reserved bicycles can be canceled free of charge up to 24 hours before the rental start. Any extension of the rental period must be communicated to the lessor before the agreed rental period ends.

§ 11 Cancellation, Rebooking, and Withdrawal
Customers may withdraw from a bicycle or e-bike rental of less than 48 hours at any time free of charge. For rentals of 4 days or more, the customer may also withdraw before service begins. Cancellation fees apply as follows:

• 14 to 2 days before rental start: 50% of the rental price

• 1 day and no-show: 100% of the rental price

§ 12 Use of Rental Items
By signing, the renter declares that they can handle the bicycle and are familiar with traffic regulations, and they are responsible for compliance. Use off paved paths, in sports competitions, or subleasing of rental items is prohibited without written permission from frankfurtbiketour.com. The renter must secure rental items against theft. When not in use, the rental item must be locked to fixed objects using the lock provided by frankfurtbiketour.com. In case of loss, the renter is liable for the replacement value, and theft must be reported to the police.

§ 13 Limitation of Liability
The lessor is liable for personal and property damage only in a limited amount if the damage was caused by clear fault or gross negligence. Claims must be reported to the lessor immediately, at the latest upon return of the bicycle. Liability is excluded for hidden defects or material faults. The lessor is not liable for damage to the rental item.

§ 14 Customer Liability for Damage
The renter undertakes to return the bicycle in flawless condition. For damages caused to the bicycle or lock, the renter is liable for repair costs. Claims must be made to the lessor immediately upon return. Repairs are generally carried out by frankfurtbiketour.com. The renter is not authorized to carry out repairs themselves or by third parties without consent.

§ 15 Accidents
If the renter is involved in a traffic accident, the police must be called, and the accident number obtained. This and further information on the accident must be provided to the lessor.

§ 16 Other Provisions
German law applies exclusively. Place of jurisdiction and performance is Frankfurt am Main. Invalidity of individual parts of these terms does not affect the validity of the remaining provisions.

Terms and Conditions for Company Outings, Events, and Incentives

§ 1 Subject and Scope
1.1 The following terms and conditions apply to all contracts concluded by Zimmermann Touristik KG with clients.
1.2 They also apply to contracts regarding our order or procurement of services and goods from other companies or contractors.
1.3 Deviations or supplements by the client or contractor are only valid with our explicit written confirmation.

§ 2 Registration and Confirmation
2.1 Booking can be made in writing or verbally. The client assures that they act on behalf of themselves and all participants listed in the registration.
2.2 The contract is concluded only with written acceptance/confirmation by Zimmermann Touristik KG or by down payment by the client.
2.3 Subsequent changes are only binding if agreed in writing or, in case of a verbal agreement, confirmed in writing within 10 days.

§ 3 Payment Terms
3.1 Our invoices for services provided are payable immediately.
3.2 Upon receipt of the confirmation, a down payment is due as indicated in the down payment invoice. The balance is due no later than 21 days before the event.
3.3 If the remaining payment is not made on time, Zimmermann Touristik KG is entitled to charge 8% p.a. interest.

§ 4 Consulting, Development, Implementation
4.1 The first offer is free and non-binding. Further offers may incur fees depending on scope.
4.2 The scope of contractual services is determined by the offer, publicly available information, and booking confirmation.
4.3 Program proposals and concepts remain our intellectual property.
4.4 Orders allow Zimmermann Touristik KG to enter contracts with third parties as customary; incurred external costs are charged accordingly.

§ 5 Changes to Services and Prices
5.1 Price adjustments are possible with changes in participant numbers. Final participant count must be communicated at least 10 business days before the event.
5.2 Deviations from contractually agreed services are permissible if not significant.
5.3 Unconfirmed additional services will be invoiced after the event.
5.4 Price increases are allowed if more than four months elapse between contract and service start due to unforeseen circumstances. Non-EU events may be adjusted for currency fluctuations. Adjustments for fees, tariffs, taxes may occur anytime.

§ 6 Warranty/Duties of Zimmermann Touristik KG
6.1 We warrant proper execution of the order.
6.2 For defects, we will seek remedy through service providers; cost sharing may apply. Claims must be made within one month.
6.3 Warranty for success or satisfaction is excluded.

§ 7 Cancellation by Zimmermann Touristik KG
7.1 For non-payment or breach of contract by client.
7.2 For disruption or contract violations by the client. Already paid amounts refunded minus any already rendered services.
7.3 In case of force majeure, strikes, unrest, natural disasters, epidemics, governmental orders, political changes.

§ 8 Cancellation by Client
8.1 The client may cancel in writing anytime before service.
8.2 Substitution by a third party is allowed; additional costs are borne by the client.
8.3 Rebookings are treated as cancellation with new registration. Flat fees are charged based on order value and timing:

• Up to 40th day before: 40%

• Up to 20th day before: 60%

• Up to 3rd day before: 80%

• From 3rd day before: 100%

Zimmermann Touristik KG reserves right for higher compensation due to supplier cancellation fees.

§ 9 Liability of Organizer
9.1 We are liable with due diligence for preparation, selection, accuracy of descriptions, proper provision of services.
9.2 Liable for actions of persons entrusted with services.
9.3 For air transport issued, liability is only for services provided, not for carrier performance.
9.4 Participation is at own risk; liability only for intent and gross negligence.

§ 10 Limitation of Liability
10.1 Liability is limited to three times the event price unless damage was intentional or grossly negligent.
10.2 No liability for theft.
10.4 All claims expire 6 months after event.

§ 11 Participant Obligations/Damage by Participants
11.1 Must cooperate in case of service issues; report complaints within 14 days.
11.2 Follow instructions of staff.
11.3 Inform participants about terms, especially § 9, 9.4.
11.4 Client liable for damages caused by their participants to property of Zimmermann Touristik KG or partners.

§ 12 Insurance
12.1 Participants are responsible for insurance. Travel cancellation insurance recommended.

§ 13 General
Corrections of errors are reserved. Only written agreements are valid. Invalidity of individual provisions does not affect the rest.

§ 14 Jurisdiction and Place of Performance
The place of jurisdiction for both parties is Offenbach am Main.

Valid for travel from January 1, 2026.

frankfurtbiketour & terranova are brands of Zimmermann Touristik KG
Martin-May-Straße 7, 60594 Frankfurt am Main
Tel.: +49-69-69 30 54
email: info@terranova-touristik.de
Managing Director and personally liable partner: Mr. Julian Zimmermann
www.frankfurtbiketour.com 
www.terranova-biketours.com

These travel conditions govern the cooperation between you and us and the rare case of a reservation or execution of the trip that deviates from the usual.

Terms and Conditions for Multi-Day Bike Tours under the Brand terranova

1. Registration
You may register orally, by phone, or in writing. Registration constitutes a binding offer to conclude a travel contract based on catalog descriptions and prices. The contract is concluded upon our confirmation. The registrant is responsible for all participants listed in the registration unless expressly stated otherwise. Any discrepancies in confirmation constitute a new offer to be accepted within 10 days.

2. Deposit/Balance Payment
Upon receipt of confirmation and security certificate, a 20% deposit per person is due. Optional travel cancellation insurance premium is due additionally. Rest payment due 28 days before travel. Full travel documents provided ~2 weeks before departure.

3. Services/Prices
Services included are those described in the catalog and confirmation. Changes are permitted if necessary and not in bad faith, as long as they are not significant. Unused services may be refunded where applicable. Price increases due to transport cost rises, fees, or currency changes are allowed if >4 months between contract and travel start. Price increases within 20 days of travel are invalid. Increases >8% allow withdrawal without fee.

4. Cancellation of Travel Contract
You may withdraw at any time before departure. Fees (Europe, non-cruise bike trips) are:

• Up to 60 days: 20%

• 59–28 days: 30%

• 27–14 days: 50%

• 13–7 days: 60%

• 6–1 day: 80%

• No-show: 95%

For cruises and long-distance bike trips (Morocco, Cuba, South Africa):

• Up to 60 days: 25%

• 59–35 days: 30%

• 34–22 days: 50%

• 21–1 day: 90%

• No-show: 95%

For cultural and long-distance trips without bikes:

• Up to 90 days: 20%

• 89–60 days: 30%

• 59–31 days: 60%

• 30–15 days: 80%

• 14 days or less / no-show: 95%

Proof of lower damage is allowed.

5. Passport, Visa, Health, Mobility
Travel documents and health requirements are the traveler’s responsibility. Assistance and advice are provided. Limited mobility: accessibility is not guaranteed; travel possible with companion.

6. Travel Price Security
Terranova provides financial security per § 651k Abs. 3 BGB. The security certificate allows direct claim against Tour Vers Touristik Versicherungsservice GmbH.

7. Cancellation by terranova
7a) For disruptive or unlawful behavior by traveler. Paid amounts may be retained, offsetting saved costs.
7b) Up to 29 days before departure, if minimum participants (8) not met.
7c) For unavoidable extraordinary circumstances. Costs for return are shared 50/50.

8. Liability and Cooperation
8.1 Notify if travel documents not received 2 weeks before travel.
8.2 Report defects immediately to terranova representative; failure voids reduction.
8.3 Prior notice for termination due to defects is required unless impossible.
8.4 Baggage loss/delay: report immediately on-site; deadlines 7/21 days.

9. Limitation of Liability
9.1 Liability for non-life/health damages is limited to triple the travel price unless intentional or grossly negligent or due to fault of a service provider.
9.2 No liability for services merely mediated (excursions, sports, theater, transport) if clearly identified as third-party.

10. Complaints/Contractual Duties
10.1 Claims under §§ 651c–f BGB within one month of contractually scheduled end.
10.2 Period starts after contractually scheduled end. Adjustments for holidays/weekends.
10.3 Claims to terranova, Postfach 700165, 60551 Frankfurt/Main.
10.4 After deadline, only if not at fault.
10.5 Applies also to baggage claims.

11. Limitation
11.1 Claims for life, body, or health damages due to intentional or negligent acts: 2 years.
11.2 Other claims: 1 year.
11.3 Limitation begins after travel end; weekends/holidays shift to next working day.
11.4 Limitation suspended during negotiations; ends earliest 3 months after suspension.

12. Miscellaneous
Catalog/website information corresponds to the version at publication. Invalidity of individual provisions does not affect the rest. Personal data is protected under BDSG. Legal action against Terranova only at its registered office.

Subject to errors and changes.
As of January 2026.

Tour operator:
frankfurtbiketour & terranova are brands of Zimmermann Touristik KG
Martin-May-Straße 7, 60594 Frankfurt am Main
E-Mail: info@terranova-touristik.de
Web: www.terranova-biketours.com
Managing Director and personally liable partner: Mr. Julian Zimmermann

Reservations & Contact:
Martin-May-Straße 7, 60594 Frankfurt
Tel. 069/6959 2617 
E-Mail: info@frankfurtbiketour.com