FAQ – Frequently Asked Questions


When are we open?
  • Monday to Friday: 10:00 am to 5:30 pm.
  • Saturday: 10:00 am to 1:00 pm there for you.
  • Sunday and holidays we are usually closed.

Please contact us for special requests. Especially in the morning hours there may be waiting times due to higher demand. We do our best to provide your bikes as soon as possible.


Directions to Frankfurtbiketour.com

There are numerous public transportation options in the immediate vicinity.

 S-Bahn stops:

  •     Lokalbahnhof (S3, S4, S5 and S6)
  •     Frankfurt Süd (S3, S4,S5 and S6)

Subway stops:

  •     Frankfurt Süd (U1, U2, U3 and U8)
  •     Streetcar and bus stops:
  •     Lokalbahnhof/Textorstraße (STR 16, STR 18 and Bus 36, Bus 45)

    Arrival by car and parking facilities:

Parking garage Alt-Sachsenhausen at Walter-Kolb-Straße 16 in 60594 Frankfurt Sachsenhausen.
With a little luck you will find a public parking lot in the surrounding streets.

How can you pay?

Bookings can be made on our website with all major payment methods.

Cards (Visa, Mastercard, Amex), Klarna, Paypal, SEPA direct debit, Sofort Überweisung or Giropay. We also accept vouchers. Within our opening hours, cash and card payment on site is also possible.


Reviews and tips

If you liked our bike tour or rental service, we are very happy to receive 5-stars on Google. These ratings are a wonderful indicator of our services and very important for many new customers. But also if something should not have gone to your satisfaction please let us know! Write us a mail (info@frankfurtbiketour.com) or call us (069 - 69592617). Only in this way we have the possibility to improve.  

Our frankfurtbiketour.com guides are happy about a small recognition of their performance. The tip is a voluntary recognition for good performance. Its amount depends on the degree of satisfaction of the guest with the commitment of the guide. Each guest should individually evaluate the performance. The amount of the tip should depend on this personal evaluation.

My question was not there, what now?

Then simply send us your question by e-mail to info@frankfurtbiketour.com.

Guided bike tour

How can I book a guided city tour by bike?

The easiest way to do this is online on our website. Here you will find a price overview and available dates.

Private bike tours and special requests please email or call 069 695 2617.     

Emails are usually answered within 24 hours.

Do I have to register for the bike tour?

Yes! Prior registration helps the frankfurtbiketour.com team with planning. Especially when the biking weather is at its best, our bike tours are very popular. If we know who is coming, we have enough bikes and bike guides on site and can keep the group sizes manageable.

Where do the bike tours start and end in Frankfurt?

Our city tour by bike and all other tours start in the district Sachsenhausen.

Our office is located in the backyard of Martin-May-Straße 7.

A frankfurtbiketour.com sign shows the way past the barrier. One look to the right and your bikes are already waiting for you.

The bike tour ends right there.

Only in the case of large private groups do we occasionally inform you that the meeting point is a few minutes' walk away in a park in the Brückenviertel district.

When do I have to be at the meeting point?

Bike start of our Frankfurt Highlights city tour is scheduled at 10:30 am.

Please arrive 10 to 15 minutes before. The bike setup and briefing will take a moment. Register briefly, choose your bikes and then you are ready to go.

We cannot guarantee to wait for you if you are late. If you have left a mobile number, we can try to contact you.

How much does the city tour by bike through Frankfurt cost?

You can find a current price overview under the tab City tour by bike.

Company outings and school classes have separate prices.

How long is the city tour by bike?

We guarantee 2.5 hours bike tour through Frankfurt. If the weather is good and you are in a good mood, some of our guides may take a little longer. Please inform our guides in advance about connecting dates.

We cycle at a relaxed pace with many entertaining and interesting stops and cover about 14 kilometers.

How many people ride in a group?

On average, we are on the road with 8 people at frankfurtbiketour.com. We try to keep the group sizes small and private and do not want to exceed the number of 16 people per bike group. If there are additional bookings, we have several guides available.

The minimum number of participants for our regular bike tour is 4 people. If we have reached this number, the bike tour will take place.

Also for private bike tours we recommend not to exceed the group size of 15 participants. For larger groups we divide and use two or more guides.

How fit do I need to be for the city tour by bike?

Our pace is rather leisurely, in between there are always entertaining and interesting stops. The route through Frankfurt is very flat, our biggest climbs are the river crossing bridges.

The tours are easily manageable even for infrequent cyclists and with below average fitness. If you still have concerns, you can get an e-bike for the tour for an extra charge.

Are our bike tours also suitable for families?

Frankfurtbiketour.com is family friendly. We have a solution for all ages, from child seats to child trailers. Please reserve these in advance so they are ready when the tour starts.

For self-biking children, we have smaller 18, 24 and 26 inch bikes.

What happens in case of bad weather?

Our tours take place even in less good weather, as long as the minimum number of participants of 4 is reached. For cyclists without a rain jacket, we also have rain ponchos on offer. We react flexibly to short rain showers during the tour with a short break for coffee or cider. If necessary, the bike tour could also be replaced by a walking tour of the city.

What do I do with my luggage during the bike tour?

All our frankfurtbiketour.com bikes are equipped with a luggage rack. On request you can get a bike bag.
Heavy luggage or shopping can be left in our office during opening hours.

My question was not there, what now?

Then simply send us your question by e-mail to info@frankfurtbiketour.com.


Is a bike ride through a big city like Frankfurt safe?

Over all these years, fortunately, we have not experienced any significant accidents.

We have designed an almost traffic-free cycling route for you. Most of the route is on bike paths, parks and other traffic-free places, so far away from busy main roads.

Our guides are trained to lead bike groups.

In addition, cycling is becoming more and more popular in Frankfurt as well. Many new bike paths have been built in recent years and drivers have had to get used to us cyclists.

Even with children the tour is no problem.

We presuppose the driving ability of our guests lower compliance with the StVo.

Do I have to wear a helmet on the bike?

There is still no legal helmet obligation in Germany and therefore on our bike tours also not. Nevertheless, we recommend wearing a helmet and always have enough helmets available.

Please contact us. We are happy to lend a helmet.

Is there insurance against minor damage or theft?

We offer additional insurance for theft or minor damage. Please talk to us about it on site.

My question was not there, what now?

Then simply send us your question by e-mail to info@frankfurtbiketour.com.

Bike rental

Is it necessary to make a reservation for a bike rental in advance?

Frankfurtbiketour.com bikes can also be rented independently of a city tour booking.

Just drop by during our opening hours in Martin-May-Straße or book online on our website. The bikes can be returned at any time, even outside our opening hours.

If you want to rent more than 4 bikes or need children's bikes, bikes with a child seat or similar, please book in advance to be on the safe side, this can also be done by phone.

How long can you rent the bikes?

All our bikes can be rented individually. We have different rates:

  •     4h short rental
  •     24h daily rental
  •     Weekend rental
  •     Weekly rental
  •     Monthly rent

    You can find a price overview under e-bike and bike rental.

When can I return the bikes?

The return of the bikes is possible at ANY time. We are happy to give you detailed instructions upon pick up.

What kind of bikes can you rent from us?

We rent 28 inch trekking bikes and city bikes with diamond and wave frames. Most of our bikes have a 27-speed Shimano Acera gear system or a hub gear.

We also have a fleet of E-Bikes from brand name manufacturers such as Kreidler, Kalkhoff and Velo de Ville. All ebikes have a low entrance and a powerful Bosch mid-motor.

In addition, we lend children's and youth bikes in almost all sizes, child trailers and child seats on request.

We do not rent special bikes such as mountain bikes, road bikes or tandems.

How are our bikes equipped?

All our bikes are roadworthy equipped with bell and light and are regularly serviced in our in-house workshop.

They all have a luggage rack and are therefore perfectly prepared for our Ortlieb carrier bags. Most of our men's bikes are equipped with a water bottle holder.

How long does the battery of an E-Bike last?

Our E-Bikes are usually equipped with a powerful 500 Wh Bosch battery.

However, the range cannot be generalized from this. This depends on other external conditions.

Roughly, the range can be classified between 50 and 120 kilometers. And if the battery does weaken, it can be recharged during a short break with the included charger.










What components are installed on the E-Bikes?

At frankfurtbiketour you ride premium E-Bikes of the brands Velo de Ville / Kalkhoff / Kreidler. All e-bikes provided by frankfurtbiketour have mid-range motors from Bosch or Shimano.

Is it possible to pick up a bike outside of Frankfurt?

Bicycle collection or delivery is possible in many cities in Germany and Europe.                                                                                                                                        

Price overview from/to Frankfurt am Main: 

  • Bike collection up to 50 km radius (e.g. Mainz, Aschaffenburg) 
    • Collection or delivery of one bike: EUR 140.00 per bike
    • Collection or delivery of two bikes: 70.00 EUR per bike
    • Collection or delivery of four or more bikes: EUR 35.00 per bike 
  • Bike collection up to 125 km radius (e.g. Würzburg, Koblenz, Heidelberg) 
    • Collection or delivery of one bike: EUR 290.00 per bike
    • Collection or delivery of two bikes: 145.00 EUR per bike
    • Collection or delivery of four or more bikes: EUR 72.50 per bike 
  • Bike collection up to 200 km radius (e.g. Cologne, Trier, Bamberg) 
    • Collection or delivery of one bike: 350.00 EUR per bike
    • Collection or delivery of two bikes: 175.00 EUR per bike
    • Collection or delivery of four or more bikes: 87.50 EUR per bike 
  • Bike collection up to 450 km radius (e.g. Amsterdam, Brussels, Basel, Munich)   
    • Collection or delivery of one bike: EUR 895.00 per bike
    • Collection or delivery of two bikes: EUR 395.00 per bike
    • Collection or delivery of four or more bikes: EUR 195.00 per bike 

Note: Deutsche Bahn offers optional transportation on almost all trains for a surcharge of EUR 6.00 per bike.

My question was not there, what now?

Then simply send us your question by e-mail to info@frankfurtbiketour.com.


How many people can participate?

For over 40 years, the frankfurtbiketour.com team has been organizing incentives by bike.

Over the years we have planned a wide variety of cycling events for our customers. From small groups with the 8 employees of their handicraft business, over 30 members of their choral society up to large corporations listed on the stock exchange with well over 100 participants.

We offer a distinctive cycling experience for almost any size group.

To ensure that the experience is safe and enjoyable, we use several of our trained cycling and cultural guides for large groups. We recommend a maximum of 15-20 participants per guide, depending on the route.

Groups of all ages, even with different physical abilities, will reach their destination together thanks to our many years of experience in planning cycling events.

How do you make sure that everyone gets a suitable bike?

The individual bike adjustment, explanation of the ebikes and a short but important safety briefing for cycling in the group are part of every bike tour for us.

We rent 28 inch trekking bikes and city bikes with diamond, trapeze and waver frames. Most of our bikes have a 27-speed Shimano Acera gear system and a dynamo.

We also have a fleet of E-Bikes from brand manufacturers such as Kreidler, Kalkhoff and Velo de Ville. All ebikes have a low entry and have a powerful Bosch mid-motor installed.

For each of these bikes we have different frame sizes. It is not mandatory to tell us the body size of each participant in advance. Our bikes are flexible and we always have a few spare bikes with us.

Which bike tours do you offer?

You can find an overview of our tours under company outings or city tours by bike. But we can also work out customized cycling events in coordination with you.

Please contact us for this purpose.

My question was not there, what now?

Then simply send us your question by e-mail to info@frankfurtbiketour.com.